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Enhanced support

Enhanced support is included with your subscription. 1-on-1 phone support is available in many languages during local business hours. English phone support is available 24 hours, 5 days a week.

Benefits include:

  • Scheduled phone support. Simply log into the Autodesk Knowledge Network, select a convenient time, and we'll phone you at that time.
  • Chat support for less complex issues. (Currently available only for AutoCAD LT customers and in English.)
  • Online help. Get help through community support forums. Submit 1-on-1 support requests through the Autodesk Knowledge Network.
  • Priority forum support with escalation option. Your forum questions are automatically escalated to Autodesk tech support if the community doesn’t respond within 24 hours.
  • Online issues tracking. Track your reported issues online.
  • Remote desktop assistance, on-demand training tools, and more.
Get priority, technical support by phone or chat, and more with enhanced support