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I can't register
Am I eligible?
I need help with the website
I'm having trouble downloading software
I need help with serial activation
I can't install software
I need to add more users or devices to my license
Am I eligible for the grant program?
I have not received a confirmation email
I need to invite another person to be a part of my school
I need to update my profile information
I can't apply for a school
I can't download software
Why do I see more than one serial for a suite?
How do I request more seats?
I am getting an error while activating software
Invalid serial number error
How do I activate a multiseat standalone configuration?
How do I activate a network configuration?
How do I combine licenses?
How do I configure my Network License Server?
I am getting an error during installation
I can't create a deployment
Valid license could not be obtained
FLEXnet License Finder error
Your serial number must be registered before you can make this request. See Registering your serial number.
You may already have enough usage rights. Each Educational Multi-seat Stand-alone serial number issued on or after September 1, 2015 is authorized to be used on up to 1,250 devices, and each Educational Network serial number issued on or after September 1, 2015 authorizes access by up to 3,000 concurrent users. Educational serial numbers issued through the Academic Resource Center prior to September 1, 2015 are still authorized for up to 125 concurrent users per serial number.
If you need to expand your usage rights, provide these details in your request below:
Fields marked with an asterisk (*) are mandatory.
You'll be notified when our staff answers your request.